At Dales and Peaks Estate Agents we aim to provide the best possible service, but if you do have a complaint then we will aim to deal with this as quickly and effectively as possible. We are regulated and licensed by The Association of Residential Letting Agents. We are also members of the Property Ombudsman for Lettings and Sales and therefore aim to provide the highest of standards to all landlords, tenants, vendors and purchasers alike. In order to safeguard your interests we offer these options to you. If you believe you have a grievance, please write in the first instance to:
Hannah Blair – Sales Director
Dales and Peaks Property Ltd
Unit 2, Old Brick Works Lane
Off Sheffield Road
Chesterfield S41 7JD
Alice Martin – Lettings Manager
Dales and Peaks Property Ltd
Unit 2, Old Brick Works Lane
Off Sheffield Road
Chesterfield S41 7JD
If you wish to make a written complaint to us then
If you remain dissatisfied with the result of the internal investigation, then please contact:
Tom Currey - Managing Director
Dales and Peaks Property Ltd
Unit 2, Old Brick Works Lane
Off Sheffield Road
Chesterfield S41 7JD
Following the conclusion of our in-house review of the complaint we will write to you with a final written statement. If you remain dissatisfied with the conclusion of the in-house review of the complaint, then you can refer the matter to:
33 The Clarendon Centre,
Salisbury Business Park,
Dairy Meadow Lane,
Salisbury,
Wiltshire. SP1 2TJ
Dales and Peaks are certified and accredited members of Propertymark. If neither the agent nor the independent redress scheme has resolved your complaint satisfactorily, you can escalate the matter to them. They will investigate where there is evidence that the agent has breached conduct and membership rules.
See link below :
https://www.propertymark.co.uk/professional-standards/complaints.html