Complaints procedure

At Dales and Peaks Estate Agents we aim to provide the best possible service, but if you do have a complaint then we will aim to deal with this as quickly and effectively as possible. We are regulated and licensed by The Association of Residential Letting Agents and are members of the National Approved Lettings Scheme. We are also members of the Property Ombudsman for Lettings and Sales and therefore aim to provide the highest of standards to all landlords, tenants, vendors and purchasers alike. In order to safeguard your interests we offer these options to you. If you believe you have a grievance, please write in the first instance to:

SALES

1. Hannah Blair – Director
2. Dales and Peaks Property Ltd
3. Unit 2, Old Brick Works Lane
4. Off Sheffield Road
5. Chesterfield S41 7JD

LETTINGS

1. Alice Martin – Lettings Manager
2. Dales and Peaks Property Ltd
3. Unit 2, Old Brick Works Lane
4. Off Sheffield Road
5. Chesterfield S41 7JD

If you wish to make a written complaint to us then

• We will email an acknowledge this within three working days
• You will receive a full written outcome within 15 working days after we have had chance to thoroughly investigate with our in-house procedures.
• You will be offered an independent review reporting within 15 working days if the you are not satisfied
• Receive a final offer from us.

If you remain dissatisfied with the result of the internal investigation, then please contact:

1. Tom Currey - Managing Director
2. Dales and Peaks Property Ltd
3. Unit 2, Old Brick Works Lane
4. Off Sheffield Road
5. Chesterfield S41 7JD

Following the conclusion of our in-house review of the complaint we will write to you with a final written statement. If you remain dissatisfied with the conclusion of the in-house review of the complaint, then you can refer the matter to:

1. The Property Ombudsman
2. 43 – 55 Mliford Street
3. Salisbury
4. Wiltshire SP1 2BP